The Westchester Park District offers the following program refund policy. All refund requests must be directed to the Administrative Office,10201 Bond Street, in person or by phone (708.865.8200) during regular office hours, Monday - Friday, 9:00 am to 4:30 pm. All refunds are processed based on the date of the refund request notification to the Administrative Office. 1. Program refunds will be given in the following order: a. When 20% or less of the program dates has passed, a full refund will be issued. However, deductions will be taken to cover any prepaid program materials and/or non-refundable trip expenses, such as entrance tickets, and/or prepaid meals. b. No refunds are given for personal training, sport specific training league fees, trips or any membership/passes, with the exception of fitness passes which carry a two week money back guarantee. c. Due to contractual agreements, a refund cannot be issued less than 7 days prior to the start of the contractual program. Contractual classes are identified in the brochure with a flag symbol next to the program name. d. Deductions will be taken from refunds to cover materials, non-refundable trip expenses; such as, entrance tickets and meals. (Participants must pick up the materials that they paid for within one week of cancellation). 2. The above mentioned refund policies do NOT apply to, and there are no refunds for: Fitness Center memberships (only annual fitness memberships include a 2-week money back guarantee), personal training sessions, punch cards, league fees, and pool passes. Day camp or contractual class refund policies are as follows: Day Camp Refund Policy: In order to keep an accurate count of children as well as stability within the program, the Westchester Park District will grant refunds for the following conditions: a medical reason with a doctor’s note or on the first day of the session for a child who does not feel camp is right for him/her. A request for a 1st day refund must be received in the Administrative Office, either in person or by phone (708.865.8200), by 10:00 am on Tuesday for a M-F camper or by 10:00 am on Wednesday for a T/TH camper. If applicable, material costs will be deducted from the refund. After the first day of the session, no full or partial refunds will be given for that session. Each session runs three weeks. Sessions cannot be prorated for vacations or other reasons. Contractual Class Refund Policy: Contractual classes are identified in the brochure by a flag symbol. Due to contractual agreements, a refund cannot be issued less than 7 business days prior to the start date of a contractual program. 3. A program may be cancelled due to facility problems, instructor unavailability, or class minimums not met. 4. Any refund request for a program or service paid by check will require a 14 business day hold from the date of check deposit before a refund check will be processed.